Newgistics tracking issues12/31/2023 Ticked is not even the word to describe how mad this has made me. I hate this company Newgistics, will never use them, and will not do business with a company that does. It’s freaking Christmas, I ordered on time, they have done wrong, so they need to do right. I don’t care if it’s crediting the order, resending it with a better company, paying out of pocket for next day air. And being self employed myself, you make it right with your customer. For being a larger chain and with many people shopping online, you’d think they would use reputable delivery systems. I can understand if I was complaining that this was a 7 day delivery instead of 5 but it’s been 26 days! And they sent part of the order via FedEx and that was delivered on December 1st, so why using two companies makes no sense. First correspondence they said they would resend the items lost and that was on the 11th, then on the 17th they responded that since it “moved” on the 15th it’s not considered “lost” and can’t do anything. It was sitting in Indiana on November 30th and is supposedly in Kentucky on December 15th! I’m in IOWA! I’ve contacted Abercrombie on 2 occasions via customer chat and now sent an email asking about my packages and no sort of relief in site. I placed this order on November 25th and still haven’t received it. Newgistics is a joke! I ordered from Abercrombie will before the Christmas delivery deadline which was December 4th. To explore the best carriers, check our guide:Ĭhoose the Right Shipping Carrier Review Now
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